Bookings and Cancellations Policy

Bookings

Course fees must be paid for online at time of booking. If payment is not made, the place will be released back onto general sale. 

If you have to cancel

If circumstances mean you wish to cancel your booking or transfer your payment to another Double Elephant course, then the following charges will apply dependent on notice given :

  • More than 4 weeks prior to course : no charge, a full refund will be made to the booker

  • 1-4 weeks prior to course : 50% of full fee will be retained by Double Elephant CIC

  • less than 7 days notice : 100% of full fee will be retained by Double Elephant CIC

  • If you do not attend a course on which you are enrolled, and have not previously informed us, 100% of the full fee will be retained by Double Elephant CIC.

If we have to cancel

Double Elephant reserves the right to cancel or re-arrange courses if there are insufficient participants enrolled to run a viable course. We will do our best to give those who have already enrolled at least one weeks' notice of cancellation. In such circumstances you will be offered a free transfer to another course date or a full refund of fees paid.

If you have any queries about your booking, before or after it is made, contact Lynn Bailey on 07855 206659 or email info@doubleelephant.org.uk.

Please note Lynn is part time and will get back to you as soon as she can.